SERVICE REQUESTS
When a customer calls with a water service related problem (i.e. high usage, meter reads, leaks or any other meter problems) a service order will be prepared. Our field personnel will investigate the issue and attempt to personally speak with the customer. If the customer is not home, a door hanger will be left on the door of the service address with the results of the investigation.
Depending on the problem noticed and the investigation findings, final steps will be taken to ensure the problem has been resolved in a timely and accurate manner.
In the case of an emergency, contact our 24 hour number: 909-982-4107. A field person is on call for emergency situations.
***ATTENTION: If any customer has special medical needs (i.e. dialysis, etc.) that would require continuous water availability, contact the office at (909) 982-4107.*** |
